Refund Policy

One can request for a refund due to the software itself being unable to operate within 24 hours. Maybe your PC doesn't meet the hardware requirements; Maybe you bought software by mistake.You will receive a refund through original method of payment.

To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hideasoft.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hideasoft.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

より多くの方に「3D恋人」の世界を体感いただきたく、全額返品保証を実施中！ 対象商品のご購入日（製品到着日）から30日以内にお申し込みいただければ、ご購入代金を全額返金します。この機会にぜひお試しください！さらに、30日後もご使用継続で「HIDEASOFTのあんしん保証プレミアム3年パック」をプレゼント！

※あんしん保証プレミアム3年パックのアクティベーションコードは、ご購入から2か月以内にご送付いたします。 ※すでにほかのキャンペーンにて、あんしん保証プレミアム3年パックがプレゼント対象とされている場合、重複でのご送付になりませんので、予めご了承ください。 ※キャリアメール（docomo・softbank・au など）は配信エラーが発生する場合がございます。ご購入時のメールアドレスには、Gmailなどのキャリアメール以外のアドレスをご記入ください。